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Frequently Asked Questions

Shipping

When will my order be dispatched?

We dispatch our orders to Australia and New Zealand within two business days. There are varying delivery times depending on your state, and if you live in a rural, suburban, or urban area.  International orders can take between 2-3 weeks.


How do I track my order?

Once your order is dispatched, you will receive an email with a tracking number and link to see the status of your delivery. If you encounter any issues tracking your order, please contact us for assistance.

How much is shipping to Australia?

We offer free shipping within Australia for all orders over $100. For orders less than $100, our prices are weight-based, which can be calculated using your postcode in your shopping bag. Domestic shipping costs start at $7.95.


How much is international shipping?

We offer free shipping for international orders over $150. For orders less than $150, it can vary depending on your country. Please use the shipping calculator on the shopping bagpage for an accurate quote.


Returns

What is your return policy?
Please see our full returns policy here.

How do I start a return?
Please review our returns policy, then contact us so we can help you through the process.

Website Issues

I am having problems placing my order, what do I do?
Please contact us if you encounter any technical issues while using our website. We can help walk you through the checkout process. 

Your Clothing

What's my size?
You can check out our size guide for instructions on how to measure yourself and easily match your measurements to our size chart and sizing conversions. For more information on fit and sizing, please contact us and we will be happy to help you find the perfect size.

Do you sell Dorsu in retail locations?
We have a range of stockists in Australia where you can find Dorsu. These include The Social Outfit in Sydney, Mim Found Ena in Melbourne, Slow Clothes in Adelaide and online at Ecomono.

How do I best care for my Dorsu clothing?
Our recommended care for your garment and the environment is a cold machine or hand wash, washing with similar colours and hanging to dry in the shade with a cool iron on reverse when required. We recommend not to dry clean, bleach or use harsh chemicals.

Wholesale & Custom

Do you sell wholesale?
We do! We offer a selection of the Dorsu label to retailers, and we would love to talk to you about being a part of your retail space. If you are interested in partnering with Dorsu, please fill out the form here, tell us a little about yourself, and we will get back to you.

What is SWAG?
SWAG means ‘stuff we all get’ and is used to describe the products companies gift to attendees at events. We are currently working with businesses and organisations all over the world to produce ethical SWAG in the form of screen printed t-shirts for their businesses and events. We are all about bringing ethics into company supply chains and want to help make this possible for you. If you are interested in working with us to produce ethical SWAG, please fill out the form here, and we will get back to you with more information.

I want to produce ethical clothing, can I work with Dorsu to do that?
Unfortunately, we don't produce other companies designs. However, we do produce our own label which can be purchased wholesale to be sold in your retail space, as well as customised screen printed t-shirts (also known as SWAG) which can be ordered in bulk.

Ethics & Practise

How does Dorsu look after people and the planet?
We value people and the world we live in, above all else. That’s why we do what we do- we want to change the conventional approach to clothing production and consumption through being a fair, safe and slow fashion company. You can read about our operations, fabric and supply chain, and about our team and employment conditions here.

What is remnant fabric?
Remnant fabric is leftover, or end-of-roll fabric in its original condition. The fabric we use is purchased as waste and leftover fabric from garment factories throughout Cambodia. You can read more about our fabric choices here.

Why are the online prices different in Cambodia?

Selling directly from our production floor in Cambodia allows us to keep prices low, while still ensuring fair wages and a safe working environment for all of our staff. We manage the distribution of Australia and international orders from Australia. Therefore, we need to incorporate export taxes, shipping, and operational costs into our pricing structure. We own the Australian Dorsu entity, so we can keep the prices as low as possible for you.


Don't hesitate to email us if we didn't answer your question.
Our Design Process
Design

We collaborate as an entire team, combining design and production priorities

Our design and sourcing processes are inter-linked. Sometimes we design and then source fabrics we wish to produce in, and other times we discover fabric we love and can create accordingly, quickly.

Our Product

Meticulously designed for everyday wear, focusing on quality above all else. 

Inspiration

You inspire us -- our #DorsuCrew. We love talking to you and learning about what you do, what you need, and how clothing fits into your life. Every day, we meet fellow travellers from around the globe, visiting us during their holidays in Kampot. They buy Dorsu for our quality; withstanding weeks or months of adventures. When they return home, they have their go-to essentials for work, weekends, and holidays.

We make our own rules and don't abide by trends, mass consumption or over-production. By investing our time and talent into thoughtful design, we'll create pieces that will be mainstays in your closet.

In-house Pattern Making

Our patterns are made in-house by our Co-Founder and Head of Production & Design, Kunthear. With years of experience and training, she opts for the traditional method of measuring and cutting paper to transform concepts into complete, graded patterns.

Dorsu Collections

Each year, we release new collections of carefully-selected, exciting designs in limited edition colours. Sitting alongside is our Core Collection, available year-round in beloved neutrals.

Our Production Process
Step 1: Cutting

The first step in the cutting process is washing the fabric, to test shrinkage and colour fastness. Our cutter, Samorn, cuts paper patterns from the originals, laying them on the material in a way that minimises wastage. Cutting up to 25 layers at a time, we bundle each piece according to size.

Step 2: Production room

The cut and bundled pieces are then moved into the production room and delegated along the production line. It’s fast and straightforward, ensuring we create consistent end-products.

Step 3: Initial quality control

The sewn products are washed and individually measured against their specifications, checking they’re true-to-size.

Step 4: Finishing & final quality control

The final step in production is ironing and the second check for shrinkage, warping, and construction or fabric faults. The final garments are folded, packed and stored for sale. Some are moved directly into our studio store (located at the front of our production space), while others go to our flagship store in Kampot, or sent to Tasmania for international retail.

Safety

All production staff undergo extensive training and skills development to ensure safe, efficient and quality work by all team members. We train all new staff on our internal Human Resources policy, including occupational health & safety procedures, fire safety and evacuation, and child protection. We update and renew training annually, with ongoing instruction on equipment safety and maintenance, as well as the protocols to assess risk and responsibly address incidents in the workplace.


Fair and safe employment is the responsibility of all companies, and we prioritise the physical and emotional wellbeing of our employees above everything else.

Customer Service & Sales
In-Store Retail

We have two storefronts in Kampot, Cambodia: at the Old Market and the front of our Road 33 production studio, led by our Retail Sales Manager. All team members take part in quarterly training on our new ranges -- design, material, and styling -- and relay customer feedback to the design team. 

Also,  if you live and work in Cambodia, our In-Store Retail Team are the people organising in-country delivery, answering your messages, and calling couriers to make sure your package arrives safely and timely. 

Online Retail

We ship our Australia and international orders from Australia. However, our E-Commerce Manager works in our Kampot production studio, making sure our international customers can have the same experience as you were to visit us in person.

We welcome your feedback and are open to answering any questions you may have about sizing, construction, material, or our production practices. 

Wholesale & Custom Orders

We ship all bulk orders from our Road 33 production studio. Most of the time, these are made-to-order. As a result of having a close-knit team, we can offer a seamless buying experience. Our sales staff speak to our Production Manager, face-to-face so that you can have the most accurate updates on the status of your order. 

Learn More About Factory Remnants

Our fabric is remnant cotton jersey sourced from independent suppliers in Phnom Penh.

Remnant fabric (also known as "deadstock" or "surplus") is unused and unwanted leftover rolls of cloth in its original condition.

As a result of Cambodia’s pervasive garment manufacturing industry and issues that occur along the fashion industry’s incredibly complex supply chain, vast amounts of fabric are deemed unusable by brands on a daily basis. This waste arises due to reasons such as incorrect or oversupply of cloth, last minute changes in production schedules and the ever-increasing need for brands to be immediately responsive and adaptive to fashion trends.

These fabric leftovers are sold on from brands and factories to a local fabric supply industry, who then sell on through the Cambodian supply chain. We scour the warehouses of our preferred suppliers and purchase rolls of fabric per kilogram. When sourcing for our collections, we buy up to 100 kilograms of a collection colour (like burgundy) and up to 300 kilograms of a core colour (like black and navy).

Due to the nature of sourcing factory remnants, we can't guarantee consistency in the fabric blends. Consequently, we burn-test every fabric we buy to ensure it has very little or no synthetic fibres.

We pre-wash a sample of every new fabric, testing for colour fastness and shrinkage.

We know that using factory remnants has limitations. We know we can’t trace the true origins of our material. But, we are doing what we can, within the context in which we work. Cambodia doesn't have cotton mills or weaving facilities so, we are limited by access. As a small brand, we experience financial barriers of meeting minimum order quantities of suppliers outside of Cambodia and then importing fabric into the country. We are acutely aware of our impact on the local economy, and we choose to place our money where it has the most significant impact.

Dorsu Employment & Safety Policies
Safety
Policies

All Dorsu team members are required to read, understand, sign and abide by our internal human resource policy that is inclusive of: