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    Shipping | Returns | Exchanges

    All online orders are dispatched by our fulfillment team based in Phnom Penh, Cambodia. We appreciate your patience with some deliveries being slower than usual as we adjust to unpredictable circumstances.


    For the moment we only ship within Cambodia. For international orders please visitwww.dorsu.org or send us an e-mail to phnompenh@dorsu.org.

    We thank you for your understanding and for supporting our brand.

    We hope that the short-term delay won’t cause too much distraction from the long-term love of your new clothing.

    All Prices are in USD

     

    Shipping & Fulfillment
    ◄Shipping to Cambodia

    FREE SHIPPING for orders over $150.

    For orders less than $150, carrier-calculated rates start at $2.00.

    Please allow 5 business days for your order to be dispatched. 

    We use J&T for all addresses. Please allow up to 7 days for your order to arrive. In most cases it is much sooner. 

    If you select "pick-up at store" we will reach out to you once we prepared your order. 

    Returns & Exchanges
    ◄Preparing your Return

    We understand not everything fits perfectly the first time, so all full priced items can be returned for a full refund, or exchanged for a different size, colour, or item of equal or lesser value.

    If you wish to return or exchange all or part of your order, please ensure the items are returned in their original condition:

    Unworn/Unwashed/Unaltered/Tags attached

     

    We are unable to exchange or refund used, laundered, or customer-damaged goods.

    Intimates cannot be exchanged or refunded for hygiene purposes.

    You are responsible for return postage, and for the safe delivery of your return package. We are not responsible for return packages lost or damaged in the mail. Therefore, we highly recommend that you use a trackable service.

    Please send all returns and exchanges to:

    Dorsu
    Raintree - GF04
    299 Preah Ang Duong
    Phnom Penh, 12000
    Cambodia
    ◄Refunds

    Full Priced Items

    We offer full refunds for all full-priced items within 14 calendar days of their delivery.

    Once your item is received and inspected, you will receive a refund via the same method of payment from your purchase, minus the original shipping cost. You will receive an email confirmation, but please allow up to 10 days for the funds to appear in your account.

    Intimates cannot be exchanged or refunded for hygiene purposes.

    Final Sale Items

    So we can offer the very best deals, we are unable to accept sale items for return or exchange.

    ◄Exchanges

     

    If you choose to make an exchange, we'll cover the cost of shipping your new item back to you, anywhere in Cambodia

    Please email phnompenh@dorsu.org to let us know which size, colour, or item you'd like to exchange.

    Intimates cannot be exchanged or refunded for hygiene purposes.

    Final Sale Items

    So we can offer the very best deals, we are unable to accept sale items for return or exchange. 

    ◄International Returns & Exchanges

    Unfortunately, due to the increased price of international shipping, all orders shipped outside Cambodia are final sale and non-refundable. They cannot be returned or exchanged for any reason.

     

    Please contact us with any questions.