Shipping | Returns | Exchanges

 

We appreciate your patience with some deliveries being slower than usual.

Limited international flight schedules are causing delays for our shipments between Cambodia and Australia and we have been notified that Australian postal and courier services are receiving a much higher volume of deliveries, potentially causing delays.

We thank you for your understanding and for supporting our brand.

We hope that the short-term delay won’t cause too much distraction from the long-term love of your new clothing.

All Prices are in AUD

 

Shipping & Fulfillment
Shipping to Australia

FREE SHIPPING for orders over $100.

For orders less than $100, carrier-calculated rates start at $8.50.

Please allow 2 business days for your order to be dispatched. (e.g. if you place your order on Friday, it will be fulfilled by the following Tuesday.)

We use courier shipping to all metropolitan areas, which can take up to a week to land at your doorstep.

For rural addresses, we use Australia Post. Please allow up to 14 days for your order to arrive. In most cases it is much sooner. 

Shipping to New Zealand

FREE SHIPPING in Australia & New Zealand on all orders over $100!

For orders less than $100, carrier-calculated rates start at $20.

Please allow 2 business days for your order to be dispatched. (e.g. if you place your order on Friday, it will be fulfilled by the following Tuesday.)

Your package should arrive within 2 weeks.

International Shipping

FREE SHIPPING on all international orders over $150!  

We use carrier-calculated shipping via Australia Post to the United States and United Kingdom, and have a flat rate of $35 for the rest of the world.

Please allow 2 business days for your order to be dispatched, plus 2-3 weeks for it to arrive on your doorstep.

Please note: We cannot be responsible for the parcel once it leaves our hands. You may be subject to import duties and/or taxes, which are calculated when your parcel arrives at your country's border.

Orders may also be subject to customs inspections or fees based upon individual country regulations. Sometimes, this may cause delays.

Dorsu isn't responsible for any duty or customs charges if they arise. Please check with your local customs office if your package is being held.

International shipping timetable:

Method Delivery Time  Tracking
Standard 6+ business days Yes
Express 2 - 4 business days Yes
Courier 1 - 2 business days Yes

Returns & Exchanges
Preparing your Return

We understand not everything fits perfectly the first time, so all full priced items can be returned for a full refund, or exchanged for a different size, colour, or item of equal or lesser value.

Masks cannot be exchanged or refunded for hygiene purposes.

If you wish to return or exchange all or part of your order, please ensure the items are returned in their original condition:

  • Unworn
  • Unwashed
  • Unaltered
  • Tags attached
  •  

    We are unable to exchange or refund used, laundered, or customer-damaged goods.

    You are responsible for return postage, and for the safe delivery of your return package. We are not responsible for return packages lost or damaged in the mail. Therefore, we highly recommend that you use a trackable service.

    Please send all returns and exchanges to:

    Dorsu
    attn: Returns & Exchanges
    4 Blackwood Parade
    Burnie, TAS 7320
    Australia.
    Refunds

    Full Priced Items

    We offer full refunds for all full-priced items within 15 calendar days of their delivery.

    Once your item is received and inspected, you will receive a refund via the same method of payment from your purchase, minus the original shipping cost. You will receive an email confirmation, but please allow up to 10 days for the funds to appear in your account.

    Masks cannot be exchanged or refunded for hygiene purposes.

    Final Sale Items

    So we can offer the very best deals, we are unable to accept sale items for return or exchange.

    Exchanges

     

    If you choose to make an exchange, we'll cover the cost of shipping your new item back to you, anywhere in Australia

    Please email hello@dorsu.org to let us know which size, colour, or item you'd like to exchange.

    Masks cannot be exchanged or refunded for hygiene purposes.

    Final Sale Items

    So we can offer the very best deals, we are unable to accept sale items for return or exchange. 

    International Returns & Exchanges (incl. New Zealand)

    Unfortunately, due to the increased price of international shipping, all orders shipped outside Australia (including New Zealand) are final sale and non-refundable. They cannot be returned or exchanged for any reason.

     

    Please contact us with any questions.