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Privacy Policy

Updated 25th May 2018

This privacy policy sets out our commitment to protecting the privacy of your personal information that we collect through www.dorsu.org, or directly from you. 

This privacy policy has been clarified in the accordance with the EU General Data Protection Regulation (GDPR) that is applied after 25th of May 2018. GDPR was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. 

Please read this Privacy Policy carefully and if you have questions, please contact hello@dorsu.org. 

Visiting our website and providing us with your personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide Dorsu with your personal information, then you do not have to do so, however, it may affect your use of this site and any products and services offered on it. 

1. Information we collect

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. 

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. 

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. 

  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'? section below for information about cookies and how we use them. 

2. Use of your information 

  • To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. 

  • To allow us to better service you in responding to your customer service requests. 

  • To quickly process your transactions. 

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the "Opting out, removing or modifying information previously provided" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. 

3. Where we store personal information
We use Shopify as a platform for our online store, Judge.me to allow you to leave product reviews and our newsletter is powered by Mailchimp. Your payments to our online store are processed through Shopify. We use only trusted partners and services that are also committed to GDPR in their own practices. More information about our partners: https://www.shopify.com/http://help.judge.me/https://mailchimp.com

4. Protecting personal information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted to be only accessed as stated above.

5. Do we use "cookies"? 
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to identify you when you log in and help us remember and process the items in your shopping cart. These technical cookies are vital for the proper function of our online store and they cannot be switched off. These cookies will remain in your browser for one (1) month unless you remove them from your browser settings. Whenever you visit our site again these cookies will activate.

We also use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. For personalizing your site experience a third-party cookie is installed in your browser. 

Statistical cookies (e.g. Google Analytics) help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. The information used in the analysis is anonymous whenever possible. Otherwise, we will handle the information as personal data for as long as it contains client targeting information, such as an IP address. Also, any data that can be linked to a certain customer in some way are treated as personal information.

We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome) settings. Each browser is a little different, 
so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

6. Outside parties and disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Dorsu Australia. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

7. Opting out, removing or modifying information previously provided 
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

If you want to see all information in our database about you, to check and possibly correct it in any way, please contact us at hello@dorsu.org.

To delete all of your information from our database, please contact us at hello@dorsu.org. If in some cases we cannot delete all data due to record keeping for authorities, we will let you know.

8. Length of storing information 
We store your information only for as long as it is necessary to perform the task where the information collected and longer when it is needed for lawful obligations such as record keeping or performing the responsibilities in consumer sales and to display the proper execution of such responsibilities. 

9. Third party links
In an attempt to provide you with increased value, we may include third party links on our site. We perform due diligence when including third party links and these linked sites do have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

10. Changes to our policy 
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

11. Questions and feedback 
We welcome your questions, comments, and concerns about privacy. Please send us any feedback pertaining to privacy, or any other issue. 

12. Online policy only
This online privacy policy applies only to information collected through our website and not to information collected offline. 

13. Your Consent 
By using our site, you consent to our privacy policy. 

14. A comment from us 
We understand that all customers apply caution when sharing information online and that policies such as the above can be verbose and at times difficult to understand. We're real people and we're here to help. Don't hesitate to contact us if you would like more support understanding this policy and any other information and policies that we have published on our website. 

Our Design Process
Design

We collaborate as an entire team, combining design and production priorities

Our design and sourcing processes are inter-linked. Sometimes we design and then source fabrics we wish to produce in, and other times we discover fabric we love and can create accordingly, quickly.

Our Product

Meticulously designed for everyday wear, focusing on quality above all else. 

Inspiration

You inspire us -- our #DorsuCrew. We love talking to you and learning about what you do, what you need, and how clothing fits into your life. Every day, we meet fellow travellers from around the globe, visiting us during their holidays in Kampot. They buy Dorsu for our quality; withstanding weeks or months of adventures. When they return home, they have their go-to essentials for work, weekends, and holidays.

We make our own rules and don't abide by trends, mass consumption or over-production. By investing our time and talent into thoughtful design, we'll create pieces that will be mainstays in your closet.

In-house Pattern Making

Our patterns are made in-house by our Co-Founder and Head of Production & Design, Kunthear. With years of experience and training, she opts for the traditional method of measuring and cutting paper to transform concepts into complete, graded patterns.

Dorsu Collections

Each year, we release new collections of carefully-selected, exciting designs in limited edition colours. Sitting alongside is our Core Collection, available year-round in beloved neutrals.

Our Production Process
Step 1: Cutting

The first step in the cutting process is washing the fabric, to test shrinkage and colour fastness. Our cutter, Samorn, cuts paper patterns from the originals, laying them on the material in a way that minimises wastage. Cutting up to 25 layers at a time, we bundle each piece according to size.

Step 2: Production room

The cut and bundled pieces are then moved into the production room and delegated along the production line. It’s fast and straightforward, ensuring we create consistent end-products.

Step 3: Initial quality control

The sewn products are washed and individually measured against their specifications, checking they’re true-to-size.

Step 4: Finishing & final quality control

The final step in production is ironing and the second check for shrinkage, warping, and construction or fabric faults. The final garments are folded, packed and stored for sale. Some are moved directly into our studio store (located at the front of our production space), while others go to our flagship store in Kampot, or sent to Tasmania for international retail.

Safety

All production staff undergo extensive training and skills development to ensure safe, efficient and quality work by all team members. We train all new staff on our internal Human Resources policy, including occupational health & safety procedures, fire safety and evacuation, and child protection. We update and renew training annually, with ongoing instruction on equipment safety and maintenance, as well as the protocols to assess risk and responsibly address incidents in the workplace.


Fair and safe employment is the responsibility of all companies, and we prioritise the physical and emotional wellbeing of our employees above everything else.

Customer Service & Sales
In-Store Retail

We have two storefronts in Kampot, Cambodia: at the Old Market and the front of our Road 33 production studio, led by our Retail Sales Manager. All team members take part in quarterly training on our new ranges -- design, material, and styling -- and relay customer feedback to the design team. 

Also,  if you live and work in Cambodia, our In-Store Retail Team are the people organising in-country delivery, answering your messages, and calling couriers to make sure your package arrives safely and timely. 

Online Retail

We ship our Australia and international orders from Australia. However, our E-Commerce Manager works in our Kampot production studio, making sure our international customers can have the same experience as you were to visit us in person.

We welcome your feedback and are open to answering any questions you may have about sizing, construction, material, or our production practices. 

Wholesale & Custom Orders

We ship all bulk orders from our Road 33 production studio. Most of the time, these are made-to-order. As a result of having a close-knit team, we can offer a seamless buying experience. Our sales staff speak to our Production Manager, face-to-face so that you can have the most accurate updates on the status of your order. 

Learn More About Factory Remnants

Our fabric is remnant cotton jersey sourced from independent suppliers in Phnom Penh.

Remnant fabric (also known as "deadstock" or "surplus") is unused and unwanted leftover rolls of cloth in its original condition.

As a result of Cambodia’s pervasive garment manufacturing industry and issues that occur along the fashion industry’s incredibly complex supply chain, vast amounts of fabric are deemed unusable by brands on a daily basis. This waste arises due to reasons such as incorrect or oversupply of cloth, last minute changes in production schedules and the ever-increasing need for brands to be immediately responsive and adaptive to fashion trends.

These fabric leftovers are sold on from brands and factories to a local fabric supply industry, who then sell on through the Cambodian supply chain. We scour the warehouses of our preferred suppliers and purchase rolls of fabric per kilogram. When sourcing for our collections, we buy up to 100 kilograms of a collection colour (like burgundy) and up to 300 kilograms of a core colour (like black and navy).

Due to the nature of sourcing factory remnants, we can't guarantee consistency in the fabric blends. Consequently, we burn-test every fabric we buy to ensure it has very little or no synthetic fibres.

We pre-wash a sample of every new fabric, testing for colour fastness and shrinkage.

We know that using factory remnants has limitations. We know we can’t trace the true origins of our material. But, we are doing what we can, within the context in which we work. Cambodia doesn't have cotton mills or weaving facilities so, we are limited by access. As a small brand, we experience financial barriers of meeting minimum order quantities of suppliers outside of Cambodia and then importing fabric into the country. We are acutely aware of our impact on the local economy, and we choose to place our money where it has the most significant impact.

Dorsu Employment & Safety Policies
Safety
Policies

All Dorsu team members are required to read, understand, sign and abide by our internal human resource policy that is inclusive of: